FAQ's

Do I need a customer account to make a purchase?

No, you can place an order on BioLifeShop.net without registering.

Payment methods

In our online store, you can pay using the Stripe online payment system or via bank transfer in advance.

Is there a maximum order value?

There is no maximum order value. Currently, delivery is available within European countries.

Where do you ship and what are the costs?
We ship to countries worldwide. The shipping and payment process depends on whether your destination is within the European Union (EU) or outside of it.

Shipping within the EU Member States
Service    Fee
Standard Shipping Cost (Flat Rate)    6 Euros
Card Payment Transaction Fee (Stripe)    + 2 Euros
Total Minimum Cost    8 Euros (plus product price)

Shipping outside the EU (International)
Due to varying postal rates, the shipping cost outside the EU is calculated individually.

Recommended Action (Card Payment): If you wish to pay by card, please first contact our customer service via the Contact menu to inquire about the exact delivery costs for your specific destination country.

Alternative Option (Bank Transfer): You may also proceed by choosing the Bank Transfer payment option during checkout.

After placing your order (especially if selecting Bank Transfer), we will send you the necessary bank details for the transfer or a secure payment link for card payment (if you inquired about the cost beforehand).

Package Details & Tracking

Package Type: Packages typically weigh between 100 and 500 grams and are sent as a registered letter/small parcel in a padded envelope.

Tracking: All letter packages are shipped with a tracking code, allowing you to follow the package from the moment of shipment until its arrival.